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Customer service is paramount to Royal Shell.

Whether it’s a client seeking property management services, another looking to sell a home or a vacation guest renting a home; our professional staff is dedicated to providing personal service. Guests will find that Royal Shell focuses on customer service to assist vacation guests.

“For Royal Shell, ‘legendary customer service’ is not just a buzz phrase. For us it is a calling, a way of life and a belief,” said Michael Polly, president and managing broker for Royal Shell.

He adds, “customers benefit from professional guidance during the purchase or sale of a home, when considering listing rental property and even planning their next vacation.  We like to tell clients that with Royal Shell you can buy, sell, rent and vacation all under one shell.”

The Foundation of Customer Service

The company began 20 years ago with four employees. Today our staff has grown to 160 employees in 15 offices. It takes a team to pay attention to every detail of property management, sales and vacation guests. Polly fully took the helm of Royal Shell in March 2017. He has focused on upgrades to better enhance customer service.

Royal Shell’s success over the years is evident by the number of long-term clients who contract for both rental property management and real estate sales. Others are repeat vacation rental customers. Both owners and rental customers over the years share their extreme pleasure with their treatment from Royal Shell, with several even referring to it as “The Royal Treatment!”

Royal Shell Focus On Customer Service

As for customer service, Royal Shell is continuously improving to maintain the market advantage. Representatives receive in-depth training to reinforce our dedication to providing legendary service to guests and property owners. Recently, Royal Shell added staff and made other changes to enhance customer service for owners and guests.

“There is no other real estate rental company in our market that has the tools and training provided by Royal Shell,” Polly said.

He adds, “Royal Shell just doesn’t rent properties, but creates a vacation experience that an online portal simply can’t even come close to matching.”

royal shell focus on customer service

Royal Shell focuses on great customer service to help guests find the perfect vacation rental property.

Vacation Planning Is Easy With Royal Shell

Royal Shell has streamlined the entire vacation rental process from searching for available property to additional online features. The company is also in the process of upgrading guest amenity packets provided during check-in.

Royal Shell’s goal is to have happy guests who in turn return for future visits and share their wonderful Florida vacation experience with others. As guests share their vacation memories, property owners benefit from increased bookings and generate revenue for their properties.

Additional improvements also help owners enjoy a carefree experience when leasing a property as a vacation rental. The company takes care of the details from booking to cleaning. Owners looking to sell their property can highlight the rental revenue and the benefits of selecting Royal Shell for property management services to potential buyers.

royal shell focus on customer service golf

Vacation guests can get tips from customer service agents like best golf courses in the area .

Customer Service Is In The Details

The company also provides cleaning, maintenance and linen services. Royal Shell has a network of real estate professionals who know the local market. This translates to the agents’ ability to list a property for owners to obtain the best price in the shortest amount of time. Our market experts make the transaction as smooth as possible.

The staff of Royal Shell enjoys interacting with clients. Customers, in most cases, want to talk to someone who is local with in-depth knowledge of the area. Therefore, guests are encouraged to get tips on area restaurants, activities to try like golf and what the local weather is like. In fact, this local connection is our signature in customer service since our staff lives and works in the area.  Southwest Florida offers a diverse list of activities for guests to enjoy while visiting the area from the allure of Sanibel Island to the opulence of Naples.

Let Royal Shell take care of the details of buying, selling and vacation planning all in one place. It will be easy for you because this is what we do.


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