Vacation Terms and Conditions | Royal Shell

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Vacation Terms and Conditions 


Please read the following information carefully—All or part of the following information may
pertain to your reservation and is subject to change without notice.

*This cancellation policy is for vacation rentals. If your booking requires a lease agreement this cancellation policy will not apply. Please refer to your lease agreement for the appropriate cancellation policy.

Identification: For the purpose of this document, the document will be referred to as a confirmation from this point forward. The guest, renter, tenant is referred to as guest from this point forward. Vacation home or condominium shall be referred to as rental property from this point forward. The homeowner will be referred to as property owner from this point forward and Royal Shell Vacations Inc. will be referred to as Royal Shell.

Check-in: As noted on your rental confirmation, Please proceed to the check-in location and not the rental property unless specified.  The check-in process begins at 3 p.m. for condominiums and 4 p.m. for homes, but is not guaranteed. Guests should not expect to take occupancy sooner than times stated. In some cases, check-in may be delayed due to circumstances beyond our control. Upon arrival do not set air conditioning thermostats below 72 degrees, this cause system to freeze up and stop working. Once refrigerator is loaded with groceries it can take up to 24 hours for the temperature to balance. Rate adjustments cannot be made for early arrival, checking into an accommodation not released for occupancy or late check-in or early departure.

Check-out: Check-out will be promptly at 10 a.m. No late check-outs can be granted. Any guest that fails to check-out by 10 a.m. will be assessed a late check-out fee of one days rent for failure to vacate. In any event, the guest will not be allowed to occupy the premises after 10:00 a.m. on the day of check-out. Property keys and garage/gate remotes need to be returned to our office. Please load and start the dishwasher and remove trash from the property.

What is Provided: Provided in all units: bed linens, bathroom towels, kitchen towels, and a starter supply of paper towels, toilet paper, tissue, trash bags, dish washing soap, hand soap, and one load of laundry soap. There are grocery stores as well as neighborhood markets and convenience stores located nearby for your resupplying needs.

Not Provided: Some accommodations do not provide beach towels, beach chairs, beach umbrellas, baby equipment. If you need these (or other items) and they are not listed as provided for your home, rentals are popular and easy. Reserve equipment rentals in advance and they will be delivered and waiting when you arrive.

Confirmation: Reservations are not considered confirmed until a member of Royal Shell management has approved the booking. Royal Shell reserves the right to audit, adjust, or cancel any confirmed reservation for inaccuracy or misquoted information at no penalty to Royal Shell or you the renter. Confirmation of rental property can only be established when a deposit is made. All payment and cancellation policies are placed in effect at that time. However, no rental property request is guaranteed. Any difference in rate is subject to guest approval.

Reservations Made by Others: All reservations made by owners, outside travel agents, and/or reservation services are subject to the rules and policies of Royal Shell. Royal Shell is not responsible for inaccurate or misleading representations presented by the vacation rental owner or outside travel agents. Guests will be required to resolve any discrepancies directly with the owner of the accommodation or their travel or booking agent.

Payment Terms: Final payment may be made via credit card, personal check, cashier’s check, electronic check, or money order. Checks must be payable in US funds and drawn from a US financial institution; otherwise any bank fees to convert to US funds will be the guest’s responsibility. Final payments are due 30 days prior to arrival for reservations less than 21 nights and due 60 days prior to arrival for reservations 21 nights or longer and/or gross rent of $8000.00 or higher. Any final payment that is not received by the due date may result in the cancellation of the reservation. Should a final payment be past its due date, Royal Shell will make 3 attempts to contact you for payment. If after 3 attempts payment has not been made, Royal Shell has the right to cancel the reservation and the deposit is non-refundable. Wire transfers are subject to administrative fees not to exceed $50. County and State Sales Tax is calculated at the time of the reservation being made, Sales Tax is based on the arrival date of the reservation. Tenant shall be responsible for payment of all applicable taxes according to rates in effect at the time of occupancy should the tax rates change.

Returned Checks: Post-dated checks will not be accepted. Returned checks will be charged according to Florida law (7 days from receipt to tender payment of the full amount of such check plus a service charge of $25 if the face value does not exceed $50; $30 if the face value exceeds $50 but does not exceed $300, $40 if the face value exceeds $300; or an amount of up to 5% of the face amount of the check, whichever is greater).

Reservation Fee: The Reservation fee on the face of this confirmation is nonrefundable at any time for any reason.

Interest Bearing Account: All payments may be placed in an interest bearing account. It is understood that Royal Shell shall retain all interest earned.

Utilities: Guests of single family homes in Lee and Collier counties may be responsible for utility charges (electric and/or water) that exceed $150.00 per month during their stay. The overage will be billed upon receipt of the utility bills from the owner.

Misc. Charges: A $10 charge will be assessed for each key not returned to the Royal Shell office upon check-out. A late check-out fee (described above) may be charged in the event of keys not returned by 10 a.m. Some properties also have key fobs, gate cards, and/or garage door openers. The replacement fees vary for properties. Guests will be responsible for the replacement cost should one of these items be lost.

Security: Royal Shell charges a non-refundable Damage Waiver (  in lieu of a cash security deposit. By online electronic signature, the guest agrees to pay for any damages to the rental property not resulting from normal wear and tear, as well as charges incurred during guest stay, including but not limited to telephone charges, maid service, equipment rental movie rental, resort amenity privileges, keys not returned to Royal Shell office, etc., collected above and beyond the rental amount.

Damage Waiver: Most reservations will include the Damage Waiver on the reservation. The Damage Waiver Fee is non-refundable. It covers registered guests against any accidental damages to the unit or its contents for an amount not to exceed $3000.00, when reported immediately. This fee eliminates the necessity for a traditional security deposit while providing our guests a complete and total peace of mind. Please report any damage to the unit as soon as it occurs so that we may be able to access and/or minimize the extent of the damages. The Damage Waiver is ONLY valid if the incident is reported PRIOR TO CHECK-OUT. The Damage Waiver becomes void upon departure, and any damage found by Royal Shell will be the sole responsibility of the guest who incurred the damage. It is guest’s responsibility to make sure this waiver has been added to their reservation. If the Damage Waiver has not been added to your reservation, it may be at any time prior to check-in. Please contact Royal Shell for further information. Guest is responsible for charges over and above $3,000.00.

Cancellation Policy: The Reservation Fee is a non-refundable fee at any time. In addition: all cancellations are subject to an administrative fee of $50.00 plus applicable sales tax. Royal Shell will retain all prepaid funds should guest cancel less than 90 days prior to arrival unless the rental property is re-booked for the same dates and rate. A partial refund may be applicable for the same dates booked at an adjusted rate. Optional trip insurance is available that can help to protect guests from unforeseeable circumstances that may be reason for cancellation. All cancellations must be made in writing to be binding. Cancellation refunds are processed within 6-8 weeks on reservations cancelled outside the Cancellation Policy and 6-8 weeks after the original departure date of the reservation for reservations cancelled within the Cancellation Policy. Take a look at the Flexcation™ Options available to you.

Vacation Protection Plan: Royal Shell does offer optional trip cancellation and interruption insurance, which protects guests from unforeseen circumstances that may cause a cancellation or early departure. Trip insurance must be purchased at the time of confirming the reservation for pre-existing factors. Cancellation insurance details are available on the Royal Shell website under Rental information. (

Hurricane Policy: If you are traveling between June and November, please note that this is hurricane season. We strongly encourage guests to purchase trip insurance to protect their investment, as owners are not required to rebate rent in the event of a voluntary or mandatory evacuation.

Bridge Tolls: There is a $6.00 round-trip toll to reach Sanibel and Captiva Islands. There is a $2.00 toll for Cape Coral. If you have confirmed a stay at Sanibel Harbour, please note that the complex is on the mainland and you do not need to cross the Sanibel Captiva Causeway to check-in to your accommodation. Royal Shell does not reimburse toll charges.

Substitution of Accommodations: Royal Shell reserves the right to move, relocate, reassign or change the rental property noted on the confirmation for unforeseen circumstances. Royal Shell will make every effort to re-book the guest in a comparable or upgraded rental property. Under no circumstances does this confirmation guarantee the rental property selection. If a guest does not wish to relocate or accept the alternative accommodation Royal Shell will issue a full refund, or proration, if during occupancy an event makes the property unavailable. Under no circumstances will Royal Shell be liable for any other charges incurred for property moves or cancellations. Substitutions of accommodations cannot be made to due accommodation décor.

Amenities: Amenities vary at each rental property. Please contact Royal Shell for specific needs you may have regarding rental property amenities. Royal Shell is not liable for malfunction or closure of rental property amenities and no credits and/or discounts can be granted for circumstances beyond our control.

South Seas Island Resort:

Sundial Resort:

Maximum Occupants: The maximum number of guests is set by the property owner and/or association and includes small children and infants. The accurate number of guests must be adhered to at all times and any change in the number of guests must be reported to Royal Shell. The maximum occupancy for your stay is noted on the confirmation. Exceeding these limits shall result in forfeiture of payments/deposits. Reservations obtained under false pretenses will cause forfeiture of all payments and the guests will be asked to vacate the rental property immediately.

Quiet Use and Enjoyment:  Royal Shell does not guarantee quiet use or enjoyment of rental properties due to noise from other persons, neighboring properties, construction, maintenance, etc. Royal Shell cannot grant rate adjustments resulting from circumstances outside of the rental property.

Acts of Nature: Royal Shell cannot be held liable for any acts of nature or occurrences beyond our control. No rate adjustments will be made.

Guest Behavior:  By electronic signature, the undersigned, is responsible for the behavior of all members of the party/group during the term of the stay. Behavior should not be excessive, noisy, disruptive, and should be consistent with the rules and regulations of the association (if any). Offensive or illegal behavior will not be tolerated, and no refunds or compensation will be given in these circumstances, and we reserve the right to decline future reservations.

House Parties: Royal Shell does not allow house parties in any rental property. Guests are not allowed to organize graduations, proms, gatherings, reunions, weddings, receptions or any other function similar in nature. Royal Shell does offer event rental properties that will allow family reunions, weddings or receptions, however all such events must be approved in writing in advance and there will be an additional charge and/or security agreement assessed.

Student Groups: Any guest under 25 years old must be accompanied by a parent and/or guardian. Reservations obtained under false pretenses will cause forfeiture of all payments and guests will be asked to vacate the rental property immediately. Government issued identification maybe required.

No Smoking: ALL Royal Shell rental properties are considered non-smoking. Some complex associations do not allow smoking on their property. Some porches may not be suitable for smoking due to the ventilation and proximity of rental properties nearby. Any guest who smokes inside a rental property will be asked to leave immediately and all charges to restore the rental property back to its original condition will be charged to the guest.

Association Rules: All accommodations are confirmed with the understanding that all guests will abide by the rules and regulations prescribed by individual owners, condominium or homeowner associations as required for each rental property.

Parking: Motor homes, boat, motorcycle, and travel trailers, jet skis, etc. are not allowed at the rental properties. Please ask about local storage of such vehicles and equipment prior to arrival. Some associations also have restrictions on parking and vehicle types. Please refer to your rental confirmation for any particular requirements for the property you have rented.

Furnishings: All rental properties are individually owned and decorated. Items such as furnishings, appliances, equipment, style, quality, colors, etc. are provided solely by the owner. Royal Shell does not accept liability for the aesthetic or functional perception of the rental properties’ contents and no rate adjustment can be made.

Telephone Service and Charges: Not all accommodations have a landline telephone. Cell service can be spotty along the barrier islands. There is no charge for local telephone calls. Long distance calling varies—some properties allow direct long distance dialing while others require long distance calls to be placed on a calling or credit card. Direct dial long distance calls shall be billed to the guest and a handling fee of $10.00 applies.

Mail/Faxes: Please arrange to have any mail sent to you in care of Royal Shell at our address and not sent directly to the unit. Facsimile services are available in the office.

Units for Sale: In the event that the rental property you confirm is listed for sale, we may request access to show the property during a guest’s stay. By acceptance of this confirmation, guest agrees to allow access at a arranged time so that the unit may be shown. If the rental property sells to a new owner who is unwilling to accept existing reservations, Royal Shell will make every effort to re-book the guest in a comparable rental property, subject to availability. Upgraded properties will be considered but additional charges may be incurred. If Guest does not wish to relocate or accept the alternative accommodation provided Royal Shell will issue a full refund.

Entry of Premises: Guest agrees to allow Royal Shell employees, vendors, contractors or subcontractors access to the rental property for any reason to make repairs, improvements, care for or manage the property.

Maid Service/Special Requests: Linens and bath towels are included in each rental property and have been inventoried prior to your arrival. We cannot guarantee your rental property will supply beach equipment or towels. Your rental property is cleaned prior to your arrival and upon your departure, but does not include daily maid service. Daily maid service can be arranged with a minimum of 24 hours’ notice for an additional charge. Cribs and other child care needs or other guest convenience items are offered at an additional charge and can be arranged prior to guest arrival via equipment rental agencies. Preferences will be noted, but not guaranteed.  

Maintenance: In the event of equipment malfunction within a rental property, Royal Shell will expedite repairs as quickly as possible. From time to time, it may be necessary for associations to close tennis courts, swimming pools and other amenities for maintenance purposes. Any maintenance items should be reported to Royal Shell as soon as possible and may require vendors outside of Royal Shell to repair and/or replace equipment. No rent adjustments can be made for circumstances beyond our control or for malfunction or loss of use of equipment or amenities. Should a repairman make a call to a rental property and find the equipment is not in working order due to guest misuse, oversight or neglect, the fee for the service will be charged to the guest.

Pools: The rental property owner or rental property association controls pool temperatures. Royal Shell is not responsible for pool or spa temperatures, closures, or malfunctions. No credit, discount and/or rate adjustments can be granted for items mentioned above or circumstances beyond our control. Guests are not permitted to change the settings on the heat pump. Any damages caused by a guest changing the settings will not be covered by the Damage Waiver. There will be days when the weather conditions will not allow pool heaters to accommodate swimming and temperature recovery times will vary.

Frameless Glass Doors: Many owners have remodeled their properties and have installed frame-less glass doors on the showers or bathtubs. These are glass doors that have no metal frame around the edges. Guests are cautioned to use care when these types of doors have been installed as they will shatter if nicked on the edges or used improperly. Small children should be supervised at all times when showers or bathtubs are equipped with frame-less glass doors.

Pest Control: Rental properties are treated for pest control by the condominium association or by a contracted pest control company. Royal Shell will make every effort to address pest control concerns, but is not responsible for rebates due to the presence of pests or in the event of untimely service by pest control companies. Sanibel and Captiva are tropical islands and some pests are inherent to the region and climate making them resilient against professional treatment.

Pets: Pets are not permitted in most rental properties unless specifically authorized. If a rental property accepts a pet, the Guest must notify Royal Shell when making the reservation, and a non-refundable pet fee is applied to the reservation. If a guest has a pet in a rental property where it is not allowed, this will cause forfeiture of all payments, the guests will be asked to remove the animal and/or vacate the rental property immediately. The Guest will be charged for any costs to return the rental property to its original condition.

ADA Service Animals: Royal Shell acknowledges the rights of persons with disabilities to retain their service animal while staying in a Vacation Rental. In accordance with the Americans with Disabilities Act for title II and III, Royal Shell will only inquire as to the limited questions allowed when it is not obvious what service an animal provides. A service animal must be under the control of its handler. Under the ADA, service animals must be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal’s safe, effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other adequate controls. Royal Shell does not charge a fee for a Service Animal, a reservation may incur charges for any damages or additional cleaning caused by the Service Animal.

Emotional Support Animals: Royal Shell does not discriminate to persons with a disability or disability-related need for an emotional support animal. In accordance with Florida Statue 760.27; Royal Shell reserves the right to request reliable information that reasonably supports that the person has a disability. A person with a disability or a disability-related need is liable for any damage done to the premises or another person on the premises by their emotional support animal.

Agency Disclosure: Royal Shell serves as agent and representative of all owners of condominium units and private dwellings in its rental program and is acting at all times in and for the best interest of the owner.

Accuracy of Information: To the best of Royal Shell’s knowledge the information contained on this confirmation and our websites is accurate but not guaranteed. Descriptions, rates and property amenities listed on this confirmation are subject to change without notice. Omissions, additions or errors as well as changes in property bedding, furnishings, equipment, etc., shall not be the responsibility of Royal Shell, owner, or agent. Guests are required to check with Royal Shell about specific items of importance to them.

Guest Satisfaction: This agreement will be construed under Florida law and the sole venue and jurisdiction shall be the Courts of Lee County, Florida. All disputes between Royal Shell and the Guest based on this agreement or its breach will be mediated under the rules of the Florida Bar Association or other mediator agreed upon by the parties prior to filing any civil suit. Mediation is a process in which parties attempt to resolve a dispute by submitting it to an impartial mediator who facilitates the resolution of the dispute but who is not empowered to impose a settlement on the parties. The parties will equally divide the mediation fee, if any. In any litigation based on this Agreement, the prevailing party will be entitled to recover reasonable attorneys’ fees and costs at all levels. By signing this confirmation Guest agrees to work amicably and diligently with Royal Shell in resolving any deficiencies before during and after the guest stay. Prior to any credit card dispute, filing of any online review or regulatory complaint the guest agrees to notify Royal Shell in writing and allow Royal Shell a process of good faith negotiations with management in an effort to allow Royal Shell the opportunity to maintain good customer relationships.

RELEASE; Indemnity: In consideration for the use of the rental property and the other terms and provisions of this confirmation, Guest agrees as follows: (I) Neither Royal Shell nor any of Royal Shell’s agents, officers, directors, shareholders, employees, or other representatives (hereinafter, collectively referred to as the “Royal Shell Parties”) shall at any time be liable or responsible in any way whatsoever for any loss, injury, death, or damage caused or arising in connection with the Guest’s (including members of Guest’s travel party and any visitors or invitees of Guest) use or occupancy of the rental property or any of the amenities, or as a result of acts of god, acts of government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control; and (ii) Guest with the intention of binding itself, its successors, legal representatives, directors, stockholders and/or assigns, as the case may be, hereby releases and forever discharges each of the Royal Shell Parties, and indemnifies and holds the Royal Shell Parties harmless, from and against any and all liability, damages, actions, causes of action, claims, losses and/or expenses (including but not limited to attorneys’ fees, court costs and expenses) (hereinafter collectively referred to as “Losses”), arising in connection with or based on injury to or death of any person, or damage to property, including the loss of use thereof, caused in whole or in part by Guest or any member of Guest’s travel party, including without limitation visitors or invitees of Guest, regardless of whether or not caused in whole or in part by the negligence of one or more of the Royal Shell Parties; provided, however, this indemnification shall not apply with respect to losses arising directly from the willful misconduct of any one or more of the Royal Shell Parties. In the event of an injury or accident during your stay, notify Royal Shell as soon as possible. 239-472-9111.

Royal Shell reserves the right to amend or change the terms and conditions.