Royal Shell Vacations understands these are trying times for everyone, which is why we have created Flexcation™ Options that allow you to book a trip without worrying if you might need to reschedule due to unforeseen circumstances. We understand the coronavirus and personal issues can arise that create concern and booking modifications. But with Royal Shell’s new Flexcation™ Options, you can book your next vacation with confidence. 

Take a look at the Flexcation™ Options available to you: 

Flex

With a Flex Cancellation Policy, you have flexible options that make you feel secure no matter what. You get to choose either a 50% refund or the option to change your reservation. That’s peace of mind. Here’s the bottom line with a Flex Cancellation Policy:

  • All cancellations are subject to a cancellation fee of $50.00, plus the non-refundable reservation fee and applicable sales tax.
  • Royal Shell will retain all prepaid funds should guests cancel 5 or less days prior to arrival unless the rental property is re-booked for the same dates and rate.
  • If the reservation is cancelled between 6 and 30 days prior to arrival, and the reservation is paid in full, you may choose between a refund equal to 50% of the total cost of the reservation (not including fees or travelers insurance) and the option to a one-time date change, in the same property, on the reservation. If the reservation has not been paid in full you may have a one-time date change on the reservation. (The new arrival date of the date change must be within 51 weeks of the date of the cancellation.)
  • Pricing on the original stay dates will be locked on the new reservation dates.
  • Optional trip insurance is available that can help to protect guests from unforeseeable circumstances that may be the reason for cancellation.

All cancellation refunds will be issued in accordance with the original method of payment, less the aforementioned fees, and processed no later than 6-8 weeks after the date of cancellation.

summer holidays and vacation - girls sunbathing on the beach

Semi-Flex

A Semi-Flex Cancellation Policy gives you comfort knowing you still have the option to receive a partial refund and the ability to reschedule your trip. Even better, you have the ability to re-book dates if you reschedule more than 30 days out from your visit. The Semi-Flex Cancellation Policy is outlined below:

  • All cancellations are subject to a cancellation fee of $50.00, plus the non-refundable reservation fee and applicable sales tax. 
  • Royal Shell will retain all prepaid funds should a guest cancel fewer than 30 days prior to arrival, unless the rental property is re-booked for the same dates and rate. 
  • A partial refund may be applicable for the same dates booked at an adjusted rate.
  • Optional trip insurance is available that can help to protect guests from unforeseeable circumstances that may be a reason for cancellation. 

All cancellations must be made in writing and cancellation refunds will be issued with the original method of payment, less the aforementioned fees, and processed no later than 6 to 8 weeks after the date of cancellation.

Standard

A Standard Cancellation Policy still provides you with some cancellation flexibility if you have the ability to cancel your trip more than 90 days before your scheduled arrival date. Review the Standard Cancellation Policy below:

  • All cancellations are subject to a cancellation fee of $50.00, plus the non-refundable reservation fee and applicable sales tax. 
  • Royal Shell will retain all prepaid funds should a guest cancel fewer than 90 days prior to arrival unless the rental property is re-booked for the same dates and rate. 
  • A partial refund may be applicable for the same dates booked at an adjusted rate.
  • Optional trip insurance is available that can help to protect guests from unforeseeable circumstances that may be a reason for cancellation. 

All cancellations must be made in writing and cancellation refunds will be issued with the original method of payment, less the aforementioned fees, and processed no later than 6 to 8 weeks after the date of cancellation.

Flexcation

Choose the Flexcation™ Option That Fits Your Needs

No matter which Royal Shell vacation property you choose, the good news is there are Flexcation™ Options that fit your individual needs. We understand the need for flexibility and have the options you need to book your next vacation today. We also provide you with regular COVID-19 updates and COVID-19 guest safety protocols so you can confidently book today.

Have more questions or want to see properties broken down by Flexcation™ Options? Review our Flex, Semi-Flex and Standard Flexcation Options. For more information about the Flex policy or if you have additional questions before booking your vacation, contact us today.