Heather Gerlach Maintenance and Office Manager
Originally from Indiana, Heather has lived Southwest Florida since 2013. She graduated from Purdue University with a degree in hospitality management and a focus on event planning. Her education paired with 18 years of experience in the hospitality industry led her to the position she has today. Throughout her career including positions as live-in bed and breakfast innkeeper, concierge at a large resort, catering and sales manager for a local catering business, and in her current position at Royal Shell, Heather discovered she enjoys and excels at creating solutions. She thrives on multi-tasking, relishing the challenge of successfully completing several projects simultaneously. Her reputation for excellent communication and timely results speaks to her success in the industry. She makes it her mission every day to find success in the most challenging situations. She and her team always strive to provide exceptional customer care to ensure each guest and owner has a pleasant and memorable experience with Royal Shell. From light bulbs to linens, Heather sees every issue, large and small, as an opportunity to demonstrate her philosophy.