In the role of a Guest Services Agent, you will work in our beautiful Sanibel Island Welcome Center. You will interact with guests and help to enhance their vacation experience. You will also be responsible for responding to guest calls or inquiries about unit reservations, provide information, and reserve units for guests.

You will continue the arrival experience by obtaining all necessary information and providing the guests with a vacation home that meets their expectations.

We are looking for someone with a positive attitude, good attendance, and a minimum of one (1) year prior front desk experience in vacation rentals, hotels or resorts.

Responsibilities include:

· Greet, interact, and accommodate our guests

· Facilitate guest departure providing accurate statements when requested and ensuring guest satisfaction and assisting with collecting payments due.

· Answer incoming calls and assist with reservations, confirmations, unit need requests, and questions.

· Create all guest and owner arrival packets.

· Explain Royal Shell products, services and other information about the area as requested.

· Sell, process, enter and confirm unit reservations

A transponder will be provided for tolls, a benefits package, paid time off and more. Saturdays are a required working day for this position. Hours are 8:30 – 5:00. Only local candidates need to apply