Guest Safety - banner

Ensuring the safety of our guests is Royal Shell’s number one priority. Our staff and Housekeeping Department take precautions to maintain clean and safe environments to protect the health, safety and security of our guests in our rental properties and at our offices. We know that keeping our properties sanitized and clean is vitally important.

Here are some of the steps we take to provide the best guest service possible.

LINENS

  • We direct our chemical distributor to adjust our settings to maximize the sanitation process.
  • Water temperatures in our robotic washers average 140 degrees.
  • The pH level of chemicals is 14.
  • Dryer temperatures are set to reach 180 degrees.

GUEST SERVICES

  • Cleaners are instructed to sanitize TV remotes, doorknobs, and other frequently touched items.
  • Keys are always sanitized after checkout.
  • We sanitize our offices daily.
  • We mandate increased frequency of hand washing and sanitizing, reinforce proper hand washing protocols, and provide additional hand sanitizer for guests in all retail locations.
  • Any employee who is ill is asked to stay home.
  • We continually monitor and implement updated recommendations issued by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) to do our part to protect our guests, business partners, community, and employees.

These measures to ensure guest safety are part of our standard cleaning procedures. Our Housekeeping Department has verified with our cleaners that they are following our already high standards, and also are in compliance with the CDC’s recommendations. Guest safety is always our top priority.

Our beautiful, natural outdoor spaces are some of the most popular places to visit. Our guests want to know that they can safely enjoy our gorgeous Gulf beaches again and feel that soft, white sand between their toes. As you plan and anticipate your vacation, be sure to check our Southwest Florida Beaches page for current information.

You may monitor current conditions in Southwest Florida by visiting Royal Shell’s COVID-19 Update. For information from the CDC, visit: General information about COVID-19. Also read information for travelers and frequently asked travel Q&A. For information about COVID-19 in Florida, visit Florida Department of Health.

If you have any questions or concerns, please contact us. And thank you for being our guest. We look forward to seeing you soon!