How Do We Rate?

At Royal Shell Vacations it is our mission to provide a high level of integrity, ethics, quality, and excellence in the vacation accommodation industry.  Your valuable comments can help us achieve our goal.  For us to better serve you and all of our guests, please take a few moments to let us know how we rate.  Our management staff examines each and every evaluation we receive.

Name:  Dates of Stay:  (mm/dd/yyyy) Check-In  Check-Out  Property:  Atrium 103 Reservation ID:

Please respond to the following:                 The Property was well maintained: Agree   Somewhat Agree   Disagree The Kitchen was well equipped: Agree   Somewhat Agree   Disagree The Furnishings were adequate: Agree   Somewhat Agree   Disagree The Bedding was adequate: Agree   Somewhat Agree   Disagree The Parking Facilities were adequate: Agree   Somewhat Agree   Disagree The Laundry Facilities were adequate: Agree   Somewhat Agree   Disagree The Value of this property met my expectations: Agree   Somewhat Agree   Disagree The Amenities offered on the property met my expectations:  Agree   Somewhat Agree   Disagree

Housekeeping:           Did you encounter any housekeeping problems during your stay? Yes   No Were the housekeeping problems taken care of in a timely manner?  Yes   No How can we better improve our housekeeping?

Maintenance:           Did you encounter any maintenance problems during your stay? Yes   No Were the maintenance problems taken care of in a timely manner?  Yes   No How can we better improve our maintenance?

Reservations/Front Desk:           Was the reservations staff helpful in your initial phone call? Yes   No At Check-in, was the staff helpful and friendly? Yes   No If you arrived after hours, were the instructions clear on how to obtain your keys and find your unit?  Yes   No

Please answer yes or no to the following:           I would stay in this property again: Yes   No I would stay on Sanibel or Captiva again: Yes   No I would recommend Sanibel and Captiva to others:  Yes   No I would stay with Royal Shell Vacations again: Yes   No

Is there a member of our staff that made your stay better?

Additional Comments:

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